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Refund Policy

Refund Policy

Effective Date: 26 November 2023

Thank you for choosing NewDigitalAeon.us for your website design needs. We strive to provide exceptional services to our clients, and your satisfaction is our top priority. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility:

We understand that circumstances may arise where you must request a refund. Refunds are considered under the following circumstances:

  • Service Non-Delivery: If, for any reason, we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a full refund.
  • Unsatisfactory Service: If you are not satisfied with the initial design concepts provided by [Your Company Name] and have communicated your concerns to our team, we will work towards resolving the issues. If, after the revision process, you are still dissatisfied, you may be eligible for a partial refund.

2. Refund Process:

To request a refund, please contact our customer support team at info@newdigitalaeon.us within 2 days of the service delivery date. Our team will review your request and respond within 3 business days.

3. Refund Limitations:

Please note the following limitations to our refund policy:

  • Change of Mind: Refunds will not be issued for services delivered as agreed upon if the request is based on a change of mind or circumstances beyond our control.
  • Third-Party Services: Refunds will not be provided for any third-party services or expenses incurred on your behalf.
  • Incomplete Information: If the project is delayed or hindered due to incomplete or inaccurate information provided by you, it may affect the eligibility for a refund.

4. Cancellation Policy:

If you wish to cancel your order before the commencement of work, please contact our customer support team as soon as possible. Depending on the stage of the project and resources already invested, a cancellation fee may be applied.

5. Processing Time for Refunds:

Once your refund request is approved, the processing time may vary depending on your payment method. Please allow [number of days] days for the refund to be credited to your account.

6. Contact Us:

If you have any questions about our refund policy, please contact us at info@newdigitalaeon.us . Our customer support team will be happy to assist you.

[Your Company Name] reserves the right to update or modify this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing NewDigitalAeon.us. We appreciate the opportunity to serve you.

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